As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance.The Role at a GlanceReporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.Key ResponsibilitiesFrontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.
